RETURNS POLICY

· 1-Day Return Window: This applies only to items with factory defects.

· Consumables: Final sale — no returns (includes e-juice, coils, tanks, accessories, etc.).

· Return Condition: Must be complete and in original condition; otherwise, no returns//exchanges will be issued.

· Refund Method: Original credit card only. No cash/cheque refunds.

WARRANTY COVERAGE

· Covered Issues:

· LED screen problems

· Charging port malfunctions

· Battery issues (e.g., auto shut-off)

· Auto firing

· Chip malfunctions

· Not Covered:

· Consumables and accessories

· Cosmetic damage, wear, and tear

· Damage from misuse, water/fire, and drops

· Leaky tanks, stripped threads, sticky buttons

· Modified products

FINAL SALE ITEMS

· Disposable vapes

· E-liquids

· Atomizers, tanks, rebuildables

· Mods without electrical components

· Battery cells, replacement parts, accessories

SHIPPING & REFUNDS

· Customer Pays: Return shipping to CEDAR.

· CEDAR Pays: Shipping back to the customer.

· Refund Timeline: Within 7 business days after inspection.

· International Shipping: Non-refundable.

EXCHANGES & ERRORS

· Warranty Items: Eligible for exchange only (same item/color).

· Wrong/Missing Items: Must report within 24 hours after contacting customer support. CEDAR  covers return shipping.